Mastering customer relations
Cartwright, Roger2000
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Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity.
Main title:
Mastering customer relations / Roger I. Cartwright.
Author:
Imprint:
Basingstoke : Macmillan, 2000.
Collation:
x, 238p. : ill. ; 24 cm.
Series title:
Notes:
Includes bibliographical references (p. 233-235) and index.
ISBN:
9780333801598 (pbk)
Dewey class:
658.812658.812
Local class:
658.812
Language:
English
Added title:
BRN:
1365988