Resolving conflict : how to manage disagreements and develop trust and understanding
McConnon, Shay2004
Books
This guide offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. This new expanded edition, in a new format is for businesses and institutions and wherever people work together.
Main title:
Resolving conflict : how to manage disagreements and develop trust and understanding / Shay & Margaret McConnon.
Author:
Edition:
2nd ed.
Imprint:
Oxford : How To Books, 2004.
Collation:
153 p. : ill. ; 22 cm.
Notes:
Previous ed.: Oxford: Communicators, 2002.Includes bibliographical references (p. 153).
ISBN:
9781857039443 (pbk)
Dewey class:
650.13650.13
Local class:
650.13
Language:
English
BRN:
178089