Telephone skills
Forsyth, Patrick2000
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This guide aims to enhance communication skills specifically when using the telephone. It examines: taking and making calls; using your voice, intonation and language to best effect; listening attentively and knowing when to take the initiative.
Main title:
Telephone skills / Patrick Forsyth.
Imprint:
London : Institute of Personnel and Development, 2000.
Collation:
67p. ; 20 cm.
Series title:
Notes:
Originally published: 1997.
ISBN:
9780852928653 (pbk)
Dewey class:
651.73658.452
Local class:
651.73
Language:
English
BRN:
1917669