The complete idiot's guide to customer service
Blohowiak, Donald W.1997
Books
Find it!
Great customer service can be a powerful and competitive weapon for any business. This "idiot's guide" covers aspects such as how to train service personnel and how to create a service culture in your company as well as how to handle complaints.
Main title:
The complete idiot's guide to customer service / by Donald W. Blohowiak and Ron Karr.
Author:
Imprint:
New York : Macmillan, 1997.
Collation:
352p. ; 24 cm.
ISBN:
9780028619538 (pbk)
Dewey class:
658.812
Local class:
658.812
Language:
English
BRN:
1948483