Success at the enquiry desk : successful enquiry answering -every time
Buckley Owen, Tim, 1948-1997
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This guide aims to help professionals become self-sufficient in answering enquiries. It takes them step-by-step through all the stages, from finding out what the enquirer really wants, through deciding what sources to use and how much information to select, to providing an answer.
Main title:
Author:
Edition:
Rev. ed.
Imprint:
London : Library Association Publishing, 1997.
Collation:
xi, 84p. : 1 form ; 22cm.
Series title:
Notes:
Previous ed.: 1996.Bibliography: p73-81. _ Includes index.
ISBN:
9781856042635 (pbk)
Dewey class:
025.52
Local class:
025.52
Language:
English
Subject:
BRN:
2104448
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Total copies: 2