Effective customer care : for voluntary and community organisations
Knight, Amanda1999
Books
Written in a friendly style, with illustrations, case studies and practical advice, this book shows the importance of good customer care and how to effect a positive customer care culture.
Main title:
Effective customer care : for voluntary and community organisations / Amanda Knight.
Author:
Imprint:
London : Directory of Social Change, 1999.
Collation:
95p. : ill. ; 25 cm.
Notes:
Includes index.
ISBN:
9781900360364 (pbk)
Dewey class:
658.812
Local class:
CI Org
Language:
English
Subject:
BRN:
324102