Tough talking : how to handle awkward situations
Martin, David1996
Books
This book will help readers handle any difficult situation easily and confidently. It includes a set of responses to deal with real situations like threats, open conflicts and ambushes in meetings as well as over 100 case studies and their solutions.
Main title:
Tough talking : how to handle awkward situations / David Martin.
Imprint:
London : Pitman, 1996.
Collation:
xiii, 224p. ; 24 cm.
Series title:
Notes:
Includes index.Published in association with the Institute of Management.
ISBN:
9780273621928 (pbk)
Dewey class:
658.452658.45
Local class:
658.45
Language:
English
BRN:
990156