Exceeding customer expectations : find out what your customers want - and give them even more
Nash, Susan2000
Books
This handbook provides a thorough definition of what constitutes customer service by giving practical instruction, tools and techniques to link the model to the reality of providing customer service and exceeding customer expectations.
Main title:
Exceeding customer expectations : find out what your customers want - and give them even more / Susan Nash and Derek Nash.
Author:
Imprint:
Oxford : Pathways, 2000.
Collation:
xii, 226p. ; 24 cm.
Notes:
Includes bibliographical references and index.
ISBN:
9781857035643 (pbk)
Dewey class:
658.812658.812
Local class:
658.812
Language:
English
BRN:
997949